Flat Shoes

Frequently asked questions

We accept returns within 7 to 14 days of receiving your order, provided the item is in its original condition, unused, and with all packaging and tags intact.

To initiate a return, please contact our customer support team and provide your order number.

Yes, certain items are considered final sale — this applies to pieces that are custom-made to order or reproduced when out of stock.

Please make sure to review the product details carefully before placing your order.

Orders are typically processed within 2–5 business days.

Estimated delivery times are as follows:

Europe: 8–10 business days
Rest Of The World : 8–14 business days

Please note: In rare cases, delivery might take slightly longer due to factors beyond our control (such as customs delays or courier issues).

All payments are securely processed through Stripe Payments.

Stripe ensures the highest level of security and data encryption, protecting your personal and financial information.

Your payment details are handled directly by Stripe and are never stored or shared by our store — ensuring a safe and seamless checkout experience.

We offer free worldwide shipping on all orders.

Each order is professionally packaged, with great attention to detail to ensure your item arrives in perfect condition.

All products are carefully wrapped and packed to guarantee a premium unboxing experience.